Cancellation Policy

1. Scope of Policy

This policy applies to all bookings made through the Homa application. It aims to clarify the terms and procedures related to:

• Booking cancellations

• Booking modifications

• Refunds of paid amounts

2. Guest-Initiated Cancellations

2.1 Booking Payment

After confirming, the guest must pay the deposit (if applicable) or the full booking amount before the stay begins.

2.2 Promotions and Discounts

Some bookings with promotional offers or discount codes may be non-refundable and non-modifiable. Please pay close attention before confirming your reservation.

2.3 Property-Specific Policies

Guests can view the specific cancellation and modification policy for each unit on the unit's information page in the app or on the host's website.

2.4 Cancellation Policy

Before completing the booking, guests are encouraged to review the host’s policies, including:

• Cancellation

• Modification

• No-show policies

If the guest fails to check out at the scheduled time, Homa and the host reserve the right to charge an additional night’s fee from the total booking amount.

2.5 No-Show

If the guest fails to arrive on the scheduled check-in date without prior cancellation, Homa and the host reserve the right to deduct the full booking amount with no refund.

2.6 Reviewing or Canceling a Booking

Guests may:

• Review

• Modify

• Cancel their bookings

3. Host-Initiated Cancellations

If the host cancels the booking for any reason, the guest is entitled to a full refund, regardless of the timing of the cancellation.

4. Force Majeure

In the event of force majeure such as:

• Natural disasters

• Wars

• Pandemics

• Other uncontrollable events

Either party (guest or host) may cancel the booking without penalty.
In such cases, the guest will receive a full refund.

5. Exceptions

Some units may follow a different cancellation or modification policy than the general Homa policy.
Therefore, it is essential to review the specific policy of the property before booking.

6. Cancellation Procedure

To cancel a booking, please follow these steps:

1. Log in to your account on the Homa app

2. Go to the "My Bookings" section

3. Select the booking you wish to cancel

4. Follow the on-screen instructions

You will receive a cancellation confirmation via the email associated with your account.